HVAC & Plumbing Supplier
98% Revenue Growth & 55% Fewer Order Errors: Flat Marketing Budget
Overview
A B2B industrial supplier grappled with complex catalog navigation, recurring order mistakes, and stagnant contract renewals. Their technical product data was accurate but poorly organized for quick purchasing decisions.
We engineered an industrial-grade digital procurement system featuring:
✔ AI-powered parts cross-reference tool
✔ 3D exploded-view diagrams with clickable components
✔ Bulk order template builder for repeat purchases
✔ Certification-tracker dashboard (OSHA/ISO compliance)
Key Highlights
- Match That PartAI: Reduced misordered SKUs by 55% with visual/parametric search
- Maintenance Kits Builder: Pre-configured MRO bundles drove 65% more bulk orders
- Certification Expiry Alerts: Automated compliance tracking improved renewal rates by 40%
- Mobile AR Manuals: Overlaid schematics on equipment cut technician support calls by half
Results
- 110% increase in mobile order accuracy
- 75% faster quote-to-order conversion
- 55% reduction in order errors
- 98% revenue growth
- 40% more contract renewals
- 4x saved order templates
- 30% lower support costs
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